CLIENT CHARTER 2020

CLIENT CHARTER 2020

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Client's Charter

Target Achieved

Target Not Achieved

Total

Achievement Percentage

Ensure Information material related to Babies' Nutrition that fulfils the checklist of Approval Code Censorship is given feedback  on the decision of Censorship Code of Ethics Committee Meeting within 14 days after the date of the Meeting.

83 Materials

-

83 Materials

100%

Ensure all complaints received are managed and resolved within 14 days from the date of complaint

No Complaints

-

No Complaints

-

Ensure all enquiries received are managed and resolved within five (5) working days

6 enquiries

-

6 enquiries

100%

Ensure rquirement of 7 days training for all civil servants in the Division will be completed each year

56 Civil Servants

18 Civil Servants

74 Civil Servants

76%