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CLIENT CHARTER 2016

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Client’s  Charter

Target Achieved

Target Not Achieved

Total

Achievement Percentage

Information material related to Babies’ Nutrition that fulfils the checklist of Approval Code Censorship is given feedback  on the decision of Censorship Code of Ethics Committee Meeting within 14 days after the date of the Meeting.

52 Materials - 52 Materials 100%

Ensure all complaints received are managed and resolved within 14 days from the date of complaint

0 Complaints - 0 Complaints 100%

Ensure all enquiries received are managed and resolved within five (5) working days

7 enquiries - 7 enquiries 100%

Ensure requirement of 7 days training for all civil servants in the Division will be completed each year.

17 Civil Servants

51 Civil Servants

68 Civil Servants

25%