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CLIENT CHARTER 2015

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Client's Charter

Target Achieved

Target Not Achieved

Total

Achievement Percentage

Ensure Information material related to Babies' Nutrition that fulfils the checklist of Approval Code Censorship is given feedback  on the decision of Censorship Code of Ethics Committee Meeting within 14 days after the date of the Meeting.

121 Materials

-

121 Materials

100%

Ensure all complaints received are managed and resolved within 14 days from the date of complaint

2 Complaints

-

2 Complaints

100%

Ensure all enquiries received are managed and resolved within five (5) working days

5 enquiries

-

5 enquiries

100%

Ensure rquirement of 7 days training for all civil servants in the Division will be completed each year

73 Civil Servants

-

73 Civil Servants

100%