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CLIENT CHARTER 2013

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Client's Charter

Target Achieved

Target Not Achieved

Total

Achievement Percentage

Ensure Information material related to Babies' Nutrition that fulfils the checklist of Approval Code Censorship is given feedback  on the decision of Censorship Code of Ethics Committee Meeting within 14 days after the date of the Meeting.

113 Materials

-

113 Materials

100%

Ensure all complaints received are managed and resolved within 14 days from the date of complaint

1 complaint

-

1 complaint

100%

Ensure all enquiries received are managed and resolved within five (5) working days

21
enquiries

-

21
enquiries

100%

Ensure requirement of 7 days training for all civil servants in the Division will be completed each year

57 civil Servants

-

57 civil Servants

100%